Privacy notice

This website is run by Holm Hotels LLC, which operates Holm, West Hollywood, at Sunset Boulevard, West Hollywood, CA 90069 (“Holm”, “we”, “us”). This notice explains what personal information we collect through the website and when you stay, eat or hold an event with us, how we use it, and the choices you have.

If you have a question about it, email stay@holmhotel.com or telephone (310) 555-0140.

We collect what you give us and what we need to look after you:

• your name, email address, telephone number and, for a stay, your home address;
• the dates, room, rate and number of guests for a booking, and any requests you make (an early arrival, a cot, a table);
• payment card details, which go straight to our payment provider and are not stored on this website;
• what you tell us in a message or an events inquiry;
• basic technical information such as your browser type, needed to show the website to you.

We use your information to reply to you, to make and manage bookings, to take payment, to prepare your room or table, and to meet our legal obligations, such as keeping guest and tax records.

We send news and offers only if you have asked for them, and every message has a way to stop them.

Your information is seen by the people at Holm who need it: the front desk, Reservations, the Garden Room, the Baths and the events team. It is also handled by the companies that run our booking system, payment processing and email, under contracts that limit their use of it to the service they provide.

We do not sell your personal information or share it for cross-context advertising.

• Messages and inquiries that do not lead to a booking: up to two years.
• Guest and booking records: as long as tax and accounting law requires, normally seven years.
• Marketing preferences: until you ask us to stop.

Depending on where you live, including under the California Consumer Privacy Act, you may ask us to tell you what personal information we hold about you, to correct it, to delete it, or to stop using it for marketing. You will not be treated differently for using these rights.

To make a request, email stay@holmhotel.com. We may ask you to confirm who you are, and we reply within 45 days.

This website uses no analytics, advertising or tracking cookies and no third-party trackers. Anything stored in your browser is strictly necessary for the site to work, such as carrying a page transition from one page to the next, and is cleared when you close the tab.

Forms on this website are sent over an encrypted connection. Inside the hotel, personal information is kept on systems open only to the people who need it.

We review this notice from time to time. The date at the top shows when it last changed, and the current version is always the one on this page.